judifree Privacy Policy

judifree takes the protection of members' personal data seriously. This policy clearly explains how your information is collected, used, stored and protected in accordance with international data protection best practices.

Updated: January 2026 English International Licensing

Data Encryption

All personal data and financial transactions are transmitted using SSL/TLS encryption protocols. Sensitive information is not stored in plain text.

Strict Access Controls

Only authorised staff may access members' personal data, and every access is recorded for internal audit purposes.

Member Access Rights

You have the right to request a copy of your personal data, correct inaccurate information, or request account deletion in accordance with the established procedure.

No Data Selling

judifree does not sell or rent members' personal data to third parties for marketing purposes. Your data remains within our platform ecosystem only.

Cookies and Tracking

We use technical cookies to ensure a smooth user experience. You can manage your cookie settings through your web browser at any time.

24/7 Privacy Support

Any questions relating to privacy and personal data can be directed to our support team, available via live chat or email.

Clause 1

Introduction and Scope

This Privacy Policy ("Policy") is published by judifree ("Platform", "we") to inform registered members and users of the judifree.run website about the personal information handling practices applied by the Platform.

This Policy applies to all personal information collected through the judifree.run website, related mobile applications, live chat, email communications, and any other channel of interaction between members and the Platform. By registering an account or using judifree's services, you acknowledge that you have read, understood and agreed to this Privacy Policy.

The Platform operates under international licensing and complies with data protection standards set by the relevant regulatory bodies. judifree regards the protection of members' personal information as an operational priority.

This Policy may be updated from time to time. Any changes will be communicated to members via their registered email or a notice within their account.

Clause 2

Personal Information Collected

judifree collects personal information necessary to enable the Platform to provide safe, regulated online gambling services that comply with international licensing requirements. The following are categories of information that may be collected:

Account Registration Information:

Full name as shown on an identity document
Identification card number (MyKad) or passport
Date of birth (for age verification, minimum 21 years)
Active email address
Mobile phone number
Encrypted account password

Financial Information:

E-wallet details (Touch 'n Go eWallet, DuitNow)
Bank account information for FPX transactions
Crypto wallet address for USDT, BTC or ETH transactions
Deposit and withdrawal history records

Platform Usage Information:

IP address and type of device used
Session data and game activity logs
Game preferences and betting records
Cookie data and website tracking technologies

We only collect information that is relevant and necessary for platform operations. The Platform does not request information beyond what is required for licensing and regulatory compliance.

Clause 3

Purpose of Using Personal Information

Personal information collected is used by judifree solely for the following stated purposes:

Account Management: Creating, maintaining and securing member accounts, including identity verification and age verification processes.
Transaction Processing: Facilitating deposits and withdrawals through payment methods supported by the Platform.
Customer Support: Helping members resolve any enquiries, complaints or technical issues via live chat and email.
Licensing Compliance: Meeting international licensing requirements, including anti-money laundering (AML) and know your customer (KYC) measures.
Platform Security: Detecting and preventing fraudulent activity, account misuse and cybersecurity threats.
Service Improvement: Analysing aggregate usage patterns to improve platform functionality and user experience.
Service Communications: Sending important notices relating to accounts, policy changes and relevant promotional information.

judifree does not use members' personal data for any purpose outside the scope stated above without obtaining explicit consent from the member concerned.

Clause 4

Sharing Information with Third Parties

judifree understands that member trust is its most valuable asset. The Platform therefore takes a very restricted approach to sharing members' personal information with external parties.

Members' personal information will not be shared, sold, rented or disclosed to any third party for commercial marketing purposes. Limited sharing only occurs in the following circumstances:

Payment Service Providers: Transaction information that must be shared with payment service providers such as e-wallet operators and the FPX network in order to process deposits and withdrawals.
Technology Service Providers: Technology companies that assist in operating the platform infrastructure, subject to strict confidentiality agreements.
Legal Requirements: In situations where disclosure is required by law, court order or direction from a legitimate regulatory body.
Fraud Prevention: Sharing information as required with authorities for the purpose of investigating suspected fraud or illegal activity.

All third parties involved in processing members' data are required to sign a data protection agreement and are held to the same security standards as judifree's internal standards.

Clause 5

Data Security Measures

judifree continually invests in security infrastructure to ensure members' personal data remains protected. Security measures in place include:

Data encryption during transmission using 256-bit SSL/TLS protocols
Two-factor authentication (2FA) system for additional account protection
Encrypted databases with role-based access controls
24/7 security monitoring and intrusion detection systems
Regular security audits by independent third parties
Frequent data backup procedures to prevent data loss
Mandatory cybersecurity training for all staff who handle member data

Although judifree takes all reasonable steps to protect your data, no security system can guarantee absolute protection. Members are encouraged to use strong passwords and not share account information with any party.

🔐 If you suspect any suspicious activity on your account, contact the judifree support team immediately via live chat, available 24/7.

Clause 6

Members' Rights Regarding Personal Data

As a judifree member, you have the following rights regarding your personal data:

Right of Access: You may request a copy of all personal information we hold about you at any time.
Right of Rectification: You may request correction of any personal information that is inaccurate or out of date in our records.
Right of Erasure: You may request deletion of your personal data, subject to record retention requirements for licensing compliance and legal purposes.
Right to Restrict Processing: In certain situations, you may request that we limit the way we process your data.
Right to Data Portability: You may request a copy of your data in a machine-readable format for transfer to another service provider.
Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes.
Right to Withdraw Consent: If processing is based on your consent, you may withdraw that consent at any time.

To exercise any of the rights above, please contact the judifree support team via live chat or email at [email protected]. Requests will be processed within a reasonable timeframe in accordance with licensing requirements.

Clause 7

Data Retention Period

judifree retains members' personal data for as long as your account is active, or for as long as necessary to fulfil the purposes stated in this Policy. After an account is closed, certain data may still be retained for an additional period to meet international licensing compliance requirements, applicable laws, or the resolution of any outstanding disputes.

Financial transaction records are retained for the period required by international licensing requirements for audit and fraud prevention purposes. Once the retention period ends, data is securely deleted using methods that prevent recovery.

Clause 8

Cookie Policy

judifree.run uses cookies and similar tracking technologies to improve website functionality and user experience. Cookies are small text files stored on your device when you visit our website.

Types of cookies used by the Platform:

Essential Cookies: Required for basic website functions such as login session authentication and security.
Performance Cookies: Anonymously collect information about how visitors use the website for improvement purposes.
Preference Cookies: Store your personal settings such as language selection and display preferences.

You can manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and experience of using the judifree website.

Clause 9

Changes to the Privacy Policy

judifree reserves the right to amend, update or revise this Privacy Policy at any time to reflect changes in operational practices, new licensing requirements or relevant developments in data protection law.

Whenever material changes are made to this Policy, we will notify members via an in-platform notice or by email to your registered address at least seven (7) days before the changes take effect. The "Updated" date at the top of this page reflects the date of the most recent revision.

Continued use of the judifree platform after changes take effect indicates that you accept and agree to the terms of the updated Privacy Policy. If you do not agree with the changes, please stop using the platform and contact us to close your account.

Current version: January 2026 — Previous versions are available on request via live chat.

Clause 10

Contact Our Privacy Officer

For any questions, concerns or complaints regarding this Privacy Policy or the handling of your personal data by judifree, please contact us through the following channels:

Live Chat: Available 24/7 directly through the judifree.run website in Malay and English
Email: [email protected]

Our experienced customer service team is ready to assist you in Malay and English, 24 hours a day, 7 days a week. We are committed to addressing all privacy-related enquiries seriously and in a timely manner.

📧 For formal privacy enquiries or data rights requests, please include "Privacy Enquiry" in your email subject line to help us process it more quickly.

Frequently Asked Questions

Privacy-Related Questions

Answers to questions frequently asked by judifree members about personal data protection and the platform's privacy policy.

judifree stores information you provide during account registration, such as your full name, identification card number, date of birth, email and mobile phone number. We also store financial transaction records, game activity logs and technical data such as IP addresses required for secure platform operations and compliance with international licensing requirements.

No. judifree does not sell or share members' personal data with third parties for marketing purposes. Limited sharing only occurs with payment service providers to process your transactions, platform technology providers bound by confidentiality agreements, and authorities where required by law.

You can contact the judifree support team via live chat or email at [email protected] and state your data deletion request. Our team will process your request according to the established procedure. Please note that some records may need to be retained to meet international licensing compliance requirements even after the account is closed.

Yes. All financial information and transactions are transmitted using 256-bit SSL/TLS encryption. Your payment details are not stored in plain text and only staff with specific authorisation can access transaction records. judifree also uses a real-time fraud monitoring system to protect your account.

Yes. As a judifree member, you have the right to request a copy of all personal data stored by the Platform. Simply contact our support team via live chat or email, and we will provide your data report within a reasonable time. This request is free of charge and can be made at any time.

When your account is closed, most of your personal data will be deleted or anonymised. However, financial transaction records and information related to international licensing compliance may be retained for an additional period as required by law. Once the mandatory retention period ends, all remaining data is securely deleted.

Start Playing Safely

judifree ensures your privacy and data security are protected at all times. Register an account today and enjoy a range of slot games, live casino and sports betting in a safe and regulated environment.